US-based BPO provider Sykes Enterprises announced it has opened a new contact center in Cluj, Romania to support an existing global consumer product/technology client.
"Given the long-term growth opportunity in the customer contact management industry, the expansion into Cluj, Romania, builds on our initial beach-head in Eastern Europe going back more than a decade and further strengthens our low-cost near-shore delivery capability for the European continent", said Chuck Sykes, President and CEO, in a statement.
"With a deep and highly educated pool of labor, a competitive wage structure, a robust commercial infrastructure and an accommodative investment climate, Cluj is expected to serve Sykes' multinational clients looking to further diversify their service delivery strategy.
Source: CallcenterInternational
Full article: http://www.call-center-international.com/News/Industrynews/385/15054/Sykes-to-open-center-in-Romania.html
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