MANILA, Philippines—BPO companies operating in the Philippines will have to innovate and start offering higher-value services to clients if the country is to be able to maximize the industry’s potential for growth in the next five years.
Maulik Parekh, president and CEO of SPi Global, said that despite the impressive performance of the off shoring and outsourcing industry in the Philippines, “BPO companies should not be complacent.”
SPi Global is the biggest Filipino-owned BPO company employing 11,000 people in the country.The Philippine offshore market size is expected to triple by 2016.
Maulik said one of the firm’s recent major initiatives was the establishment of a so-called SPi Health care Academy, which aims to train workers to fill a gap in the industry that has yet to be fully tapped.
SPi is a unit of Philippine Long Distance Telephone Co. (PLDT) through wholly owned unit ePLDT Inc.
Maulik Parekh, president and CEO of SPi Global, said that despite the impressive performance of the off shoring and outsourcing industry in the Philippines, “BPO companies should not be complacent.”
SPi Global is the biggest Filipino-owned BPO company employing 11,000 people in the country.The Philippine offshore market size is expected to triple by 2016.
Maulik said one of the firm’s recent major initiatives was the establishment of a so-called SPi Health care Academy, which aims to train workers to fill a gap in the industry that has yet to be fully tapped.
SPi is a unit of Philippine Long Distance Telephone Co. (PLDT) through wholly owned unit ePLDT Inc.
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